Shipping & Handling
How we package, ship, and protect your compounded medications — and what to do when your package arrives.
At Lake Hills Pharmacy, every prescription is dispensed from our 503A Sterile Compounding Facility and shipped with cold-chain handling in mind. This page explains how we package and ship temperature-sensitive medications — including compounded GLP-1 injectables such as CarniSema™ (compounded semaglutide) and CarniTide™ (compounded tirzepatide) — what to do when your package arrives, and how to store your medication once you receive it.
Refrigerated and temperature-sensitive prescriptions are shipped in insulated foil mailers or styrofoam coolers, packed with ice packs to help maintain a stable temperature in transit. Inside the cooler you will find:
All shipments are marked “MEDICATION INSIDE. DO NOT THROW OUT.” If you ever receive a Lake Hills package and are unsure of its contents, please open it promptly and refrigerate any medication inside.
Lake Hills Pharmacy ships through trusted carriers, including UPS and AmeriShip Parcel Delivery. You will receive tracking information by email once your prescription is on its way. We recommend bringing your package indoors and refrigerating temperature-sensitive medications as soon as they arrive.
Compounded GLP-1 medications are shipped nationwide, often during warm weather and long transit windows. Some heat exposure during shipping is normal, and our packaging is designed to help protect your medication even when ice packs have partially or fully melted on arrival.
If your package arrives warm, refrigerate your medication promptly upon arrival. Based on Lake Hills Pharmacy’s in-house analytical testing of CarniSema™ and CarniTide™, these compounded GLP-1 injectables have maintained labeled potency after controlled heat exposure when promptly returned to refrigeration and used within the prescribed period (see stability summary below).
If you have concerns about the condition of your shipment — for example, visible damage to the vial, an unusually long delay in transit, or uncertainty about how the package was handled — please contact us before using the medication.
Lake Hills Pharmacy conducted a controlled analytical study to evaluate how our compounded GLP-1 injectables respond to elevated shipping temperatures.
| Parameter | Result |
|---|---|
| Products tested | CarniSema™ (compounded semaglutide), CarniTide™ (compounded tirzepatide) |
| Heat exposure | Stored at 120°F for 7 consecutive days |
| Result after refrigeration | Maintained labeled potency for 90 days when refrigerated post-exposure |
| Recommended action on arrival | Refrigerate promptly; use within the prescribed period |
This stability information is based on an internal controlled analytical study performed by Lake Hills Pharmacy and is provided to help patients understand how our compounded GLP-1 injectables respond to elevated shipping temperatures. It does not constitute medical advice or a substitute for guidance from your prescriber. If you have concerns about the condition of your medication, contact us before using it.
Once your medication arrives, follow the storage instructions on your product label. For Lake Hills compounded GLP-1 injectables:
Each vial is filled to the precise labeled volume. The vial may not appear completely full because the glass container is larger than the amount of medication inside; this is expected and does not indicate a short-fill.
If your package is delayed, damaged, missing, or you have any concern about the condition of your medication, please reach out to our team before using it. We are happy to review your situation and recommend next steps.
Email: wellness@lakehillsrx.com
Phone: 512-858-7935
Address:
Lake Hills Pharmacy
12005 Bee Cave Rd #1-A
Bee Cave, TX 78738
CarniSema™ and CarniTide™ are compounded preparations dispensed by Lake Hills Pharmacy, a 503A Sterile Compounding Facility. Compounded medications are not FDA-approved finished products. Use only as directed by your prescriber.
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