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Nondiscrimination and Language Assistance

Effective date: November 3, 2026 Version 1.0

Our commitment

Lake Hills Pharmacy complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex. We do not exclude people or treat them differently because of any of these.

Help for people with disabilities

We make reasonable changes to our policies and practices, and we provide aids and services, free of charge and in a timely way, so that people with disabilities can communicate with us and use our pharmacy. These include:

  • Qualified sign language interpreters.
  • Written information in other formats, such as large print, audio, accessible electronic formats and braille.

Our Accessibility page explains how we work to make this website usable for everyone.

Help in your language

We provide language assistance, free of charge and in a timely way, to people whose primary language is not English. This includes:

  • Qualified interpreters, by phone or in person at the pharmacy.
  • Information written in other languages.

How to ask for help

To ask for an interpreter, a document in another language or format, or a change that would help you use our services, call us at 833-493-1044 (TTY: 711), email support@lakehillsrx.com, or ask any member of our team at the pharmacy. You can reach us during our hours:

  • Mon - Fri: 8:30am - 6:30pm
  • Saturday: 9:00am - 2:00pm
  • Sunday: Closed

If you believe we have discriminated

If you believe Lake Hills Pharmacy has failed to provide these services or has discriminated against you in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Section 1557 Coordinator:

Section 1557 Coordinator
Lake Travis Pharmacy Partners, LLC d/b/a Lake Hills Pharmacy
12005 Bee Cave Rd, Suite 1-A
Austin, TX 78738
Phone: 833-493-1044 (TTY: 711)
Email: support@lakehillsrx.com

You can file a grievance in person, by mail, by phone or by email. If you need help filing a grievance, our Section 1557 Coordinator is available to help you. We will not retaliate against you for filing a grievance.

Filing with HHS

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

  • Online, through the Office for Civil Rights Complaint Portal: ocrportal.hhs.gov/ocr/smartscreen/main.jsf
  • By mail: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
  • By phone: 1-800-368-1019 (TDD: 1-800-537-7697)

Complaint forms are available at www.hhs.gov/civil-rights/filing-a-complaint/index.html.

This notice is available on our website at www.lakehillsrx.com/nondiscrimination.

Language assistance

ATTENTION: If you speak another language, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call ⁦833-493-1044 (TTY: 711)⁩.

  • Español (Spanish)

    ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al ⁦833-493-1044 (TTY: 711)⁩.

  • Tiếng Việt (Vietnamese)

    LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ và dịch vụ phụ trợ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số ⁦833-493-1044 (TTY: 711)⁩.

  • 中文 (Chinese)

    注意：如果您说中文，我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务，以无障碍格式提供信息。请致电 ⁦833-493-1044 (TTY: 711)⁩。

  • 한국어 (Korean)

    주의: 한국어를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. ⁦833-493-1044 (TTY: 711)⁩번으로 전화하십시오.

  • العربية (Arabic)

    تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانًا. اتصل على الرقم ⁦833-493-1044 (TTY: 711)⁩.

  • اردو (Urdu)

    توجہ دیں: اگر آپ اردو بولتے ہیں، تو آپ کے لیے مفت زبان کی مدد کی خدمات دستیاب ہیں۔ قابل رسائی فارمیٹس میں معلومات فراہم کرنے کے لیے مناسب معاون امداد اور خدمات بھی مفت دستیاب ہیں۔ ⁦833-493-1044 (TTY: 711)⁩ پر کال کریں۔

  • Tagalog (Tagalog)

    PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa ⁦833-493-1044 (TTY: 711)⁩.

  • Français (French)

    ATTENTION : Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le ⁦833-493-1044 (TTY: 711)⁩.

  • हिंदी (Hindi)

    ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएं उपलब्ध हैं। सुलभ प्रारूपों में जानकारी प्रदान करने के लिए उपयुक्त सहायक साधन और सेवाएं भी निःशुल्क उपलब्ध हैं। ⁦833-493-1044 (TTY: 711)⁩ पर कॉल करें।

  • فارسی (Persian (Farsi))

    توجه: اگر فارسی صحبت می کنید، خدمات پشتیبانی زبانی رایگان در دسترس شما قرار دارد. همچنین کمک ها و خدمات پشتیبانی مناسب برای ارائه اطلاعات در قالب های قابل دسترس، به طور رایگان موجود می باشند. با ⁦833-493-1044 (TTY: 711)⁩ تماس بگیرید.

  • Deutsch (German)

    ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie ⁦833-493-1044 (TTY: 711)⁩ an.

  • ગુજરાતી (Gujarati)

    ધ્યાન આપો: જો તમે ગુજરાતી બોલો છો, તો તમારા માટે મફત ભાષા સહાય સેવાઓ ઉપલબ્ધ છે. સુલભ ફોર્મેટમાં માહિતી પ્રદાન કરવા માટે યોગ્ય સહાયક સાધનો અને સેવાઓ પણ વિના મૂલ્યે ઉપલબ્ધ છે. ⁦833-493-1044 (TTY: 711)⁩ પર કૉલ કરો.

  • Русский (Russian)

    ВНИМАНИЕ: Если вы говорите по-русски, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону ⁦833-493-1044 (TTY: 711)⁩.

  • 日本語 (Japanese)

    注意事項：日本語を話される場合、無料の言語支援サービスをご利用いただけます。利用しやすい形式で情報を提供するための適切な補助具およびサービスも無料でご利用いただけます。⁦833-493-1044 (TTY: 711)⁩ までお電話ください。

  • ພາສາລາວ (Lao)

    ໂປດຊາບ: ຖ້າທ່ານເວົ້າພາສາລາວ, ມີບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ເຄື່ອງຊ່ວຍ ແລະ ບໍລິການເສີມທີ່ເໝາະສົມ ເພື່ອໃຫ້ຂໍ້ມູນໃນຮູບແບບທີ່ເຂົ້າເຖິງໄດ້ ກໍມີໃຫ້ໂດຍບໍ່ເສຍຄ່າເຊັ່ນກັນ. ໂທຫາ ⁦833-493-1044 (TTY: 711)⁩.