Pickup in Austin, or shipped to you
Collect your prescription at the counter, or we ship it with cold-chain handling and tracking.
Pickup at the pharmacy
- Address
- 12005 Bee Cave Rd, Suite 1-A, Austin, TX 78738
- Mon - Fri
- 8:30am - 6:30pm
- Saturday
- 9:00am - 2:00pm
- Sunday
- Closed
- Phone
- 833-493-1044
Shipping and tracking
Lake Hills Pharmacy ships through FedEx. You will receive tracking information by email once your prescription is on its way. We recommend bringing your package indoors and refrigerating temperature-sensitive medications as soon as they arrive.
Refrigerated prescriptions are shipped in insulated foil mailers or cold canisters, packed with ice packs to help maintain a stable temperature in transit. All refrigerated shipments are marked “REFRIGERATE UPON ARRIVAL.” If you receive a cold canister, it is yours to keep.
If your package arrives warm
Some heat exposure during shipping is normal, and our packaging is designed to help protect your medication even when ice packs have partially or fully melted on arrival. If your package arrives warm, refrigerate your medication promptly upon arrival.
If you have concerns about the condition of your shipment — for example, visible damage to the vial, an unusually long delay in transit, or uncertainty about how the package was handled — please contact us before using the medication.
Storing compounded injectables
Once your medication arrives, follow the storage instructions on your product label. For Lake Hills compounded injectables:
- Store between 2°C and 8°C (36°F to 46°F). Refrigerate. Do not freeze.
- Protect from light.
- Discard any unused medicine within 28 days of first puncture, unless your prescriber indicates otherwise.
- The vial may not appear completely full because the glass container is larger than the amount of medication inside; this is expected and does not indicate a short-fill.
Handling highly potent medications
Your shipment may contain a specialized medication that requires extra care when handling. When your package arrives, take a moment to look over the box before opening it.
- Inspect the package: check the outer shipping container for any signs of damage, dampness, or staining.
- Open with care: if the inner medicine container is broken, cracked, or leaking, do not touch the medication. Wash your hands immediately and call our pharmacy right away for a replacement.
- Keep it separate: store this medication bottle away from your regular household items, food, and out of the reach of children and pets.
Questions
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Questions about your shipment?
Still have a question?
Mon - Fri: 8:30am - 6:30pm CTSaturday: 9:00am - 2:00pm CTSunday: Closed