This policy explains how Lake Travis Pharmacy Partners, LLC d/b/a Lake Hills Pharmacy (“Lake Hills Pharmacy”, “we”, “us”) handles consumer health data. It is written for consumers in Washington, under the Washington My Health My Data Act, and in Nevada, under Nevada’s consumer health data law (Senate Bill 370). We apply the same practices to every visitor.
Who this policy covers
“Consumer health data” means personal information that is linked or reasonably linkable to you and that identifies your past, present or future physical or mental health. This policy covers that information when we collect it through this website, our online supplement store, and our conversations with you.
It does not cover protected health information that we hold as a pharmacy, such as your prescriptions and pharmacy records. That information is governed by federal health privacy law and our Notice of Privacy Practices. Our general Privacy Policy describes the rest of what happens on this site.
The consumer health data we collect
Depending on how you use our site and store, we may collect:
- Health-related purchases. The supplements you buy or add to your cart, and your order history in your store account.
- Health-related browsing. The pages you view and searches you run on this site, such as supplement categories organized by health need, and medication information pages whose web address includes the name of a medication.
- What you tell us. Health information you choose to include when you call, email or write to us, or ask our pharmacists about a product.
- Identifiers linked to that information. Your name, email address, phone number, delivery address, and the IP address and browser or device identifiers connected to your visits.
Where it comes from
- Directly from you, when you shop, create an account, or contact us.
- Automatically from your browser or device, as our Privacy Policy describes. This website uses no advertising technologies, and its analytics never record what you type into a search box. Our checkout, which Shopify hosts, runs a measurement pixel that our Privacy Policy describes.
- From the service providers that run our online store and checkout, about the orders you place.
How we use it
- To provide the products and services you ask for: to process, ship and support your orders, returns and refunds.
- To answer your questions and give you information you request from our pharmacists.
- To run, secure and fix this website and our store, and to prevent fraud.
- To measure, in aggregate, how our site is used, as described in our Privacy Policy.
- To meet our legal obligations and to establish or defend legal claims.
We collect consumer health data only with your consent, or where it is necessary to provide a product or service you have asked for.
Who we share it with
We share consumer health data with these categories of recipients:
- Service providers that process it for us: our online store and checkout provider (Shopify) and its payment processors, shipping carriers, our customer relationship and email service (HubSpot), and our website hosting and analytics provider (Vercel). They may use it only to provide services to us.
- Through the measurement pixel on our Shopify checkout pages: PostHog, an analytics service, Meta, which operates Facebook and Instagram, and Google, as described in our Privacy Policy.
- Our affiliated companies, which are under common ownership or control with us, when needed to provide care and services you have asked for, such as coordinating with the clinicians who prescribe for you and the pharmacy services that fill and deliver your order. Our affiliates may use it only for those purposes and must protect it as this policy describes.
- Others where the law requires it, such as in response to a valid court order.
The categories of consumer health data we share are the same categories listed above. You can ask us for the names and contact details of every third party and affiliate we have shared your consumer health data with (see Your rights).
What we do not do
- We do not sell consumer health data.
- We do not use a geofence around any health care facility to identify or track consumers, collect consumer health data, or send notifications or advertisements.
- We will not treat you differently, or charge you more, because you exercise your rights.
Your rights
You have the right to:
- Confirm and access. Ask whether we collect, share or sell your consumer health data, and get a copy of it, together with a list of the third parties and affiliates we have shared it with and their contact details.
- Withdraw consent. Withdraw your consent to our collecting or sharing your consumer health data at any time.
- Delete. Ask us to delete your consumer health data. We will also tell the service providers and third parties we shared it with to delete it. Data held in archives or backups is deleted within six months of your request.
- Nevada consumers may also ask us to stop collecting, sharing or selling their consumer health data.
We may keep information where a law requires us to, for example records a pharmacy must retain.
How to make a request
Email us at support@lakehillsrx.com with “Consumer health data request” in the subject line, or call 833-493-1044. Tell us which right you want to use and which state you live in.
We will ask for information to verify your identity before we act on a request. We respond within 45 days of receiving it. If we need more time, we may extend that once by up to 45 more days, and we will tell you why within the first 45 days. Requests are free of charge up to twice in any 12-month period.
Appeals
If we decline your request, you can appeal by replying to our decision or by emailing support@lakehillsrx.com with “Consumer health data appeal” in the subject line. We will answer your appeal in writing within 45 days and explain the reasons for our decision.
If your appeal is denied, you can contact your state attorney general: Washington consumers at the Washington State Office of the Attorney General, and Nevada consumers at the Nevada Attorney General’s Office.
Changes to this policy
When we change this policy, we post the new version here with a new effective date. If a change would let us collect, use or share consumer health data in a way you have not agreed to, we will ask for your consent first.
Contact us
Lake Travis Pharmacy Partners, LLC d/b/a Lake Hills Pharmacy
Attn: Consumer Health Data Requests
12005 Bee Cave Rd, Suite 1-A
Austin, TX 78738
Email: support@lakehillsrx.com
Phone: 833-493-1044 (TTY: 711)